Frequently Ask Questions

General

Guide To First Time Login

Privacy And Security

Internet Banking Services

General

1.

What Internet Banking services does RHB offer?

Internet Banking offers the following services:

  • Account Summary, account details enquiry and account transaction history
  • Fund transfers to own account, 3rd party RHB accounts and other banks accounts (IBG Transfer).
  • Bill payment to own loan accounts and selected billing organizations.
  • Fixed deposits placement
  • Stop cheque, cheque book request and cheque status enquiry
  • Banker’s Cheque application
  • Foreign Telegraphic Transfer application
  • Update of personal profile e.g. mailing address, email, and contact number.

 

2.

Why should I use RHB Now?

RHB Internet Banking is a 24-hour service. You can perform banking transactions from a computer with a compatible web browser and an Internet connection at your convenience anywhere, anytime.

 

3.

Are there any charges incurred for using RHB Now?

No. There are no charges for using RHB Internet Banking. This is to encourage more customers to experience for themselves the true convenience of online banking. RHB Internet Banking is another electronic banking services provided by RHB and is free of charge. However, standard transactional fees for some services will apply.

4.

Who can apply for RHB Now?

Individuals and sole propriety who have an ATM card with a savings/current account can apply for RHB Internet Banking.

 

5. How do I register for RHB Now?

Simply log on to https://logon.rhbbank.com.sg, Click on the “How to Register” link and follow the instructions to register for RHB Now online. Do note that you will need your ATM card number and PIN.

 

6. What do I need to access RHB Now?

You will need to enter your username and password to access RHB Now. You will also need your mobile phone to receive your SMS One Time Password (OTP) code.

 

7. Can I login/activate my Internet Banking account immediately after signing up online?

After registering online, your Internet Banking account will be activated.

Please call our customer care & call centre at (Toll-Free) 800 601 1742 or (for overseas) +603 9145 1388 to register your mobile number so that you can receive SMS OTP for your login to RHB Now.


8. Who do I call for support?

  Telephone Email Operating Hours
Customer Care & Contact Centre (Toll-Free)
800 601 1742
rhbs.ibanksupport@rhbgroup.com 24 hours
Customer Care & Contact Centre (Overseas) +603 9145 1388 rhbs.ibanksupport@rhbgroup.com 24 hours
Report Loss of ATM card Telephone Email Operating Hours
ATM Service Hotline Number 62891668 N.A. 24 hours

9. Can I use RHB Now if I do not have any banking accounts with RHB Bank?

No. Only RHB customers who have an active ATM card issued to them will be able to use RHB Now.

 

10. Can I use RHB Now if I do not have a mobile number?

No. RHB currently offers OTP via sms only.

 

11. Will I be able to access RHB Now when I am overseas?

Yes. You can access RHB Now from anywhere in the world, on any computer that has internet connectivity and compatible browser.

 

12. Do I need to install any software to access RHB Now?

You will need to have a compatible web browser like Internet Explorer or Firefox.

 

13. What if my mobile phone is stolen/lost?

To protect your interest, please call our customer care & call centre at (Toll-Free) 800 601 1742 or +603 9145 1388 (for overseas) immediately. We will temporarily suspend your Internet Banking account.

 

14.

Can companies sign up for RHB Now?

Sole proprietor with ATM card can also apply for RHB Now.

 

 

Guide To First Time Login

1.

How do I go about logging in to RHB Now Internet Banking for the first time?

Simply enter https://logon.rhbbank.com.sg in the web browser. Once you are at the RHB Internet Banking login page, enter your username followed by your password to login.

 

 

Privacy And Security

Login

1.

What should I do if I encounter problems with logging into RHB Now Internet Banking?

  • Check our maintenance schedule.
  • Check your computer configurations.
  • Clear your cache before you attempt to login again.

Please call our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 or +603 9145 1388 if you are overseas for further assistance.

 

2. I have forgotten my Username. What should I do?

Please call our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 or +603 9145 1388 if you are overseas to retrieve your Username. Verification process would take place before retrieval.

 

3. My Username has expired and I am required to re-register. Do I need to setup my ‘favorites’ list all over again?

No, you do not have to setup your ‘favorite’ list. Even though your Username will be different, your ‘favorites’ list will be maintained as previous.

 

Secret Word

1.

What is Secret Word?

Secret Word is a mutual authentication used by RHB to verify that the login page is from a genuine RHB site.

You need to enter your Secret Word during the registration of your Internet Banking service. You may choose any phrase of minimum 6 to 10 alphanumeric and no special character is allowed.

 

2. I can see a Secret Word, but it does not belong to me. What should I do?

Make sure that your login ID is correct. If the Secret Word is still wrong after you refresh your browser, please do not proceed to login to RHB internet banking. Instead, please call our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 for assistance or +603 9145 1388 if you are overseas.

 

Pin

1.

Can I change my PIN?

Yes. Login to RHB Internet Banking and go to ‘Profile’ tab. Once you are there, click on the ‘Change Password’ link on the left menu to change your password.

 

2. What if I have forgotten my PIN?

You may reset your password online by clicking on 'Forgot Password' at the login page. You will need to enter your ATM Card details as per your registration.

 

3. How can I safeguard my PIN?

Do not choose a password that is easy to guess such as your Login ID, telephone number, identification number, birth date or other personal information.

Also, avoid using repeated digits or characters more than once such as 49J4wJep or sequential numbers like 654321.

Do not reveal your Login ID or Password to anyone. RHB Bank staff will never ask for your Login ID/SignOn Password for any reason.

Do not write down your Login ID and Password or use it when someone can see it. Change your password often. You can easily change it online at the RHB Internet Banking website.

 

4. What should I do if I suspect my PIN has been tampered with?

If you suspect that your PIN has been compromised or you notice any suspicious activity with your account(s), you should notify the bank immediately. You may call our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 or +603 9145 1388 if you are overseas.

 

One Time Password

1.

What is One Time Password (OTP)?

One-time-password (OTP) is an alphanumeric code that is only valid for a single transaction when you perform any high risk transactions.

The OTP will be sent together with a Security Code via SMS to your registered mobile number.

You need to ensure that the Security Code displayed on the Confirmation Page is an exact match with the Security Code sent via SMS before entering your OTP to complete the transaction. OTPs are case sensitive.

 

2. Do I need to pay for the OTP I received?

No. There is no charge for each SMS received from RHB.

 

3. How do I register my mobile number to receive an OTP?

You have to register your mobile number by calling our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 or +603 9145 1388 if you are overseas.

 

4. If I have changed my mobile number at the Profile Page, will my registered mobile number automatically be changed as well?

No. Although you may have changed your mobile number at Profile page, your registered mobile number to receive OTPs will not have been changed. To change your mobile number, you would need to call our Customer Care Centre.

 

5. How do I request for an OTP?

You do not need to request for an OTP. The OTP will be sent automatically to your registered mobile number when you click ‘Preview‘ upon performing any high risk transactions.

 

6. If I do not receive my OTP within 100 seconds, what should I do?

Your OTP will expire after 100 seconds upon submitting. You may request for another OTP by clicking 'Click here' at the bottom of the page.

 

7. Can I perform transactions without a mobile phone?

No. You will not be able to login to the RHB Internet Banking System.

 

Security Code

1.

What is Security Code?

Security Code is a unique 6-digit code that will be displayed on the Confirmation Page for any high risk transactions. It will also be sent via SMS to your registered mobile number.

You need to ensure that the Security Code displayed on Confirmation Page is an exact match with the Security Code sent via SMS.

If it does not match, please cancel the transaction and call our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 for assistance or +603 9145 1388 if you are overseas.

 

Notification

1.

What is Notification?

Notification is an alert that is triggered due to transactional activities performed by you. Depending on the setup mode selected by you, you may be notified to receive alerts through a secured inbox, external email and SMS. You can choose whether to enable or disable these notifications at the 'Profile' Page.

 

2.

If I want to receive notifications via SMS, will it be chargeable?

No. RHB will bear the cost for each SMS.

 

Other Security Concerns

1.

What are the security features in RHB Now Internet Banking?

We deploy multiple levels of firewalls in between our internal system and the Internet.

We are using a 128-bit Secure Socket Layer (SSL) encryption to protect the confidentiality of our customers’ information and transaction data.

Only a valid Username and Password will allow you to login to our Internet Banking website. This ensures that only authorised users have access to their account information or perform online transactions.

To protect you, our system will automatically end your Internet Banking session if our system detects you have been inactive for some time.

 

2.

Do I need to upgrade my browser to ensure that information transmitted is encrypted?

RHB Internet Banking employs a 128-bit Secure Socket Layer (SSL), your browser must be able to support a 128-bit encryption for you to access RHB Internet Banking.

 

3.

Where can I find RHB Security and Privacy policies?

You can find the RHB Security and Privacy policies at the bottom of the RHB Internet Banking login page.

 

4.

What should I do if I suspect unauthorised transactions with my account?

If you suspect any unauthorised activity with your account(s), you should notify the Bank immediately by calling our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 or +603 9145 1388 if you are overseas.

 

5.

What will happen if I forget to log out or leave my computer idle for a period of time?

To protect our customers, our system will automatically end your Internet Banking session if our system detects you have been inactive for some time.

 

6.

What happens if my computer crashes or I get disconnected from the Internet accidentally? How will I know whether the payment or the transaction has been affected?

You will not be able to login again until the session expires after 10 minutes time. You may go to Online Transaction History to check the status of your transaction under the 'Account Services' feature.

 

Transaction Signing

1.

What is OneKey?

OneKey is an authentication security device that comes with a keypad. It is meant to replace the usual token devices that are only able to generate one-time passwords. Unlike the token devices, OneKey devices allow users to enter details like account numbers and transaction amounts as an added layer of verification.

OneKey is brought to you by Assurity Trusted Solutions Pte Ltd, a wholly owned subsidiary of the Infocomm Development Authority of Singapore (IDA). Assurity is IDA’s designated sole operator of the National Authentication Framework (NAF) programme which helps you conduct your online transactions more securely and conveniently.

For more information about OneKey, visit www.onekey.sg .

 

2.

Why is there a need for the OneKey system, on top of the current SMS one-time password (OTP)?

Currently, RHB Now Internet Banking requires two-factor authentication (referred to as “2FA”) during login. This means customers have to identify themselves to the bank’s system by providing a password and a one-time SMS pin.

However, as attacks on banking systems become more widespread and sophisticated, an additional transaction signing system such as OneKey can help counter such attacks.

OneKey allows customers to digitally “sign” transactions that are deemed high risk. It is used to verify the authenticity and integrity of an online transaction. Examples of online transactions that may be deemed high risk include making high value fund transfers or changing customer’s details online.

You will be requested to confirm the online transaction you are about to perform by entering a dynamic PIN. This dynamic PIN is generated when a customer inputs information specific to a transaction, such as an account number or a transaction amount, into the OneKey device.

This improves security as the device you are holding receives the information and verifies it, instead of the computer system.

For more information on 2FA and transactional signing, please visit www.moneysense.gov.sg.

 

3.

What are the benefits of using OneKey?

As OneKey is a national authentication device, other than the security benefits highlighted earlier, Singaporeans and permanent residents will also be able to use the same device to access multiple online e-services that uses the National Authentication Framework. For the list of service providers under OneKey, please visit www.onekey.sg.

 

4.

Can I opt out of the OneKey system?

According to local regulations, it is mandatory for all RHB Now Internet Banking customers to register for the OneKey device before 31 December 2012. Without the OneKey device, customers will not be able to perform high-risk online transactions such as funds transfers and updating of key contact details.

 

5.

How can I register for OneKey?

You can register for your OneKey device by logging in to RHB Now Internet Banking and clicking the “Token Registration” button.

Once successfully registered, you will receive the OneKey device and activation instructions through mail within five working days. If you face any problems during registration, please contact the OneKey hotline at 6566 3539.

 

6.

Why am I redirected to the OneKey website when I proceed to register for OneKey device?

RHB’s new security device, OneKey, is provided by Assurity Trusted Solutions Pte Ltd, a wholly owned subsidiary of the Infocomm Development Authority of Singapore (IDA). Assurity is IDA’s designated sole operator of the National Authentication Framework (NAF) programme which helps you conduct your online transactions more securely and conveniently.

Therefore, Assurity is also the authorised party to manage the registration process for the OneKey device.

 

7.

Where would my OneKey be mailed to?

If your RHB banking account was opened using your NRIC, your OneKey token will be mailed to the address as stated in your NRIC.

If your RHB banking account was opened using your passport number or company registration number (sole proprietors), your OneKey device will be mailed to the address you provided during your OneKey registration form in RHB Now Internet Banking.

 

8.

Can I use the Onekey device immediately after I received it?

No, you would need to first activate your OneKey at the OneKey portal www.onekey.sg. After activating your OneKey, you will then need to link your device to RHB Now Internet Banking, before you can begin to use it.

 

9.

How can I activate my OneKey?

To activate your OneKey device, please login to the OneKey portal website at www.onekey.sg and follow the instructions to activate your OneKey token.

 

10.

How can I link my OneKey?

To start linking your OneKey to RHB Now Internet Banking, please login to RHB Now Internet Banking and go to “Profile” -> “Link Token”. Please follow the instructions as guided. You will also need your NAF username, OneKey serial number (which is at the back of the device) and the OneKey by your side to generate the one-time password (OTP) in order to link your OneKey.

 

11.

What will happen if I do not activate or link my OneKey device?

Without activating and linking your OneKey, you will not be able to perform funds transfer to other RHB accounts, fund transfer to other banks or update personal profile.

 

12.

It has been more than 5 working days but I still have not received my OneKey after registering for it?

If your RHB banking account was opened using your NRIC, please contact the OneKey helpdesk at (65) 65663539 for further assistance.

If your RHB banking account was opened using a passport number or company registration number (sole proprietors), please contact RHB Now Internet Banking Customer Care & Contact Centre at (toll free) 800 601 1742 or +603 9145 1388 if you are overseas.

 

13.

I already have an OneKey device from other e-services. What should I do?

If you already own an OneKey from other e-service providers, simply log on to RHB Now Internet Banking and click on the “Token Linking” button, to add RHB Now Internet Banking as one of the services to your OneKey device.

 

14.

How do I use my OneKey to perform transactions?

For transactions that require the OneKey device, instructions will be provided on the screen to generate the code from the device. You should read the instructions carefully and follow the steps to generate the sign code. You can also refer to the examples provided, by clicking on the ‘more info’ link beside the OneKey Sign Code field.

 

15.

I lost my OneKey / my OneKey is damaged. What do I have to do?

If your RHB banking account was opened using your NRIC, please login to RHB Now Internet banking to unlink your device as soon as you can, under Profile à Unlink Token.

After unlinking the old device, you will need to notify the OneKey helpdesk at (65) 65663539 to request for a new device from them.

If your RHB banking account was opened using a passport number or company registration number (sole proprietors), please contact RHB Now Internet Banking Customer Care & Contact Centre at (toll free) 800 601 1742 or +603 9145 1388 if you are overseas.

Alternatively for RHB bank accounts opened using a passport number or company registration number (sole proprietors), you can visit any of our seven RHB branches to unlink your device and request for a device replacement.

 

16.

I lost/threw away the pin mailer/letter that sent to me / I forgot my pin and/or NAF username, what do I do now?

If your RHB banking account was opened using your NRIC, you would need to contact the OneKey helpdesk at (65) 65663539 to request for a new pin.

If your RHB banking account was opened using a passport number or company registration number (sole proprietors), please contact RHB Now Internet Banking Customer Care & Contact Centre at (toll free) 800 601 1742 or +603 9145 1388 if you are overseas.

 

17.

Is there a token replacement fee?

No token replacement fee is required for Singaporeans & Permanent Residents, where the RHB Banking account was opened with your NRIC.

However, if your RHB banking account was opened using your passport number or company registration number (sole proprietors), a replacement fee of S$20 will be charged.

For damaged devices, this fee will be waived/ refunded if the old device is returned to any of our seven RHB branches, within 2 weeks upon reporting.

 

18.

I am having problems loading the Assurity / OneKey website, what can I do?

We recommend you to use Google Chrome or Mozilla Firefox browsers when accessing the Assurity / OneKey websites. If you are using Internet Explorer, only the below browser versions are supported:

IE Version      
IE 8 version 8.0.6001.18702
IE 8 version 8.0.7600.16385
IE 9 version 9.0.8112.16421
IE versions newer than the abovementioned versions

If you still face issues with loading the Assurity / OneKey pages, please contact the OneKey helpdesk at (65) 65663539 for assistance.

 

19.

I did not register for my OneKey successfully the first time. What can I do?

If your registration for OneKey was unsuccessful or aborted, please log on to RHB Now Internet Banking, go to the "Profile" tab and click on "Register Token" to register again. During the registration process, please ensure that all information requested are keyed in accurately.

 

 

Internet Banking Services

Account Enquiry

1.

Can I access all my RHB accounts and the account balances?

Yes, RHB Internet Banking allows you to access all your Savings, Current, Fixed Deposits, Preferred Credit, and your Personal Loans Account(s).

 

2.

Where can I view my account balance and transaction details?

When you login to RHB Internet Banking, click on “Account Summary” followed by “Transaction History” to view your account balance and transactions performed respectively.

 

3.

How often is my account updated?

Your account is updated in real time, up to the time of enquiry for all online banking transactions.

 

4.

I have various accounts with RHB. How can I add these accounts into my RHB Internet Banking profile?

You may go to Account Tab and select ‘Add Account’' at the top right of the Account Summary Page. Your account will be added and reflected in the Account Summary Page immediately after the successful request.

 

5.

How do I remove my account from being displayed at Account Summary?

You may remove your account at the Add Account Page by selecting the ‘Remove Account’ option.

 

6.

How long will I need to wait for my account to be added to my Internet Banking?

Your account will be added and reflected immediately at Account Summary Page after your request is successful.

 

Bill Payment

1.

Can I pay my bills using Internet Banking?

You can make online payments with your account to any of the registered Payee Organisations we have an arrangement with by using the bill payment function.

To add a payee, simply click on the “Add Favorites” button under BillPay Tab > Other Biller and follow the online instructions.

 

2.

Can I pay a company that is not in the bill payment list?

You cannot make a payment to a company that is not in the bill payment list via RHB Now.

 

3.

Is there a charge for the bill payment service?

No, the service is free.

 

4.

Can I make multiple one-time bill payments to the same payee?

Yes, you can perform multiple one-time bill payments to the same payee as long as it does not exceed the daily limit.

 

5.

Will I be informed if the transaction fails?

Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you may check the status by logging onto the RHB Internet Banking website.

 

6.

Is there a daily bill payment limit?

Yes, the default shared daily limit is up to $5,000. However, you have an option to change your daily limit up to $10,000. To update your Daily Transaction Limit, please login to RHB Internet Banking and select Profile > Update Change Daily Transaction Limit.

 

7.

Types of transaction advice and what they mean

There are four types of transaction advice:-
*Successful – Your instruction has been carried out successfully
*Rejected – Your instruction has not been carried out successfully
*Deleted – You have deleted the instruction
*Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)

 

8.

What should I do if there is a discrepancy in my account?

Please contact our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 for assistance or +603 9145 1388 immediately if you notice any discrepancy in your account

 

9.

What are the types of Bill payment can I perform?

You can perform bill payments to your own RHB loan account or other billing organisations listed in RHB Internet Banking.

 

10.

What will happen if my payment is rejected by the billing organisation?

Your money will be credited back to your debiting account once the billing organisation refunds the funds back to RHB.

 

Funds Transfer

1.

Can I transfer funds to any RHB account?

Yes, you may transfer funds to RHB Savings, Current and Loans accounts

 

2.

Can I transfer funds to any other bank’s accounts?

Yes, you can transfer funds from your RHB Savings and Current accounts to an account with another bank within Singapore.

 

3.

Can I transfer funds to RHB corporate accounts?

Yes, you can transfer funds to RHB corporate accounts as long as you have set up the account in your beneficiary list.

 

4.

How do I set up another bank’s account as a beneficiary for interbank fund transfer?

To set up another bank's account as a beneficiary for interbank fund transfer, please login to RHB Internet Banking and select Fund Transfer Tab > Other Bank Account > Add Favorite and fill in the details.

You will be prompted for a OTP to be submitted on the page thereafter for verification purposes.

Once the account is added into your beneficiary list, you may transfer funds to this account via Internet Banking.

 

5.

Is there any charge for failed 3rd party funds transfer?

No, there is no fee charge.

 

6.

What is my funds transfer limit and how can I change it?

The default 3rd Party Funds Transfer daily Limit and Interbank Fund Transfer daily Limit are set at $5,000. However, you have an option to change your daily limit up to $10,000.

To update your Daily Transaction Limit, please login to RHB Internet Banking and select Profile > Update Change Daily Transaction Limit.

 

7.

When will the funds transfer be done and when will it be available to the receiving account?

If you are transferring funds to another RHB account, the transfer will be available immediately.

Fund transfers to accounts in another bank in Singapore, will take at least 2 business days to reach the designated account.

 

8.

Will I be informed if the transaction fails?

Yes, a notification will be sent to you via the setup mode you have selected to receive the notification. Alternatively, you may check the status by logging onto Internet Banking.

 

9.

What should I do if there is any discrepancy in my account?

Please contact our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 for assistance or +603 9145 1388 immediately if you notice any discrepancy in your account.

 

10.

What are the types of fund transfers I can perform?

You can perform fund transfers from your RHB account to own RHB account, 3rd party RHB account or other bank’s account.

 

11.

Is it possible to change the date of my future dated transfer?

You can only delete the transfer and re-setup with new date.

 

Funds Transfer - FAST

1.

How do I access FAST?

You can access FAST via RHB Now Internet Banking’s Fund Transfer Tab > Other Bank Account > Open Transfer or Favorite Transfer and select the “FAST” option before confirming the transaction.

 

2.

Why is the FAST option disabled?

FAST is available for fund transfers among participating banks only. If you are using FAST to transfer funds to a bank which does not provide the FAST service, the FAST option will be automatically disabled on your transaction page.

 

3.

Which are the participating banks of FAST?

For a start, FAST will be offered by 14 banks, including RHB Bank. The other banks are ANZ Bank, CIMB Bank, Citibank, DBS Bank/POSB, Deutsche Bank, Far Eastern Bank, HSBC, Maybank, OCBC Bank, Royal Bank of Scotland, Standard Chartered Bank, Sumitomo Mitsui Banking Corporation and UOB Bank.

 

4.

Can I make a FAST fund transfer to a non-participating bank?

No. The FAST option field is disabled if you choose a non-participating bank to perform fund transfter to other bank.

 

5.

What are the operating hours of FAST?

FAST is available 24x7, 365 days for all participating retail banks.

 

6.

Are there any charges to use FAST?

At this moment, RHB Bank is offering the FAST service to our customers at no cost.

 

7.

How quickly will FAST transactions take to process?

As compared to the current electronic fund transfer system which takes 3 to 5 working days to process, FAST transactions will complete almost instantaneously, with users knowing within 5 minutes of a successful transaction.

 

8.

How do I know the fund is transferred to the receiving bank account?

You can go to RHB Now Internet Banking’s Account Tab > Transaction History to check the amount is deducted from the account. At the receiving bank, you should see the fund is credited to your receiving account instantaneously.

 

9.

What should I do if I encounter a transaction error for FAST transfer?

An error message will be displayed on the result screen if a transaction error occurred for FAST transfer. If you required further assistance, please contact our customer care & call centre at (Toll-Free) 800 601 1742 or (for overseas) +603 9145 1388 and quote the error code in the error message.

 

10.

What happens if I made a wrong funds transfer?

Customers should exercise due care when keying in the amount and bank account number, similar to using current electronic funds transfer services via ATM or internet banking. Funds transferred via FAST will be credited to the recipient’s bank account almost instantly.

 

11.

Can I use my existing Favorite setup for FAST transfer?

Yes. For FAST transfer, just select the FAST option if the receiving bank is a participating bank.

 

12.

Why do I need to enter branch code for the Open Transfer or Favorite setup functions?

The Open Transfer and Favorite setup functions allow you the option to sent via normal IBG or FAST for participating bank. Hence, the branch code is required.

 

Cheque Enquiry / Cheque Management

1.

How do I perform a ‘Stop Cheque” instruction online?

You can perform Stop Cheque by clicking at Account Tab > Stop Cheque, key in the cheque number or range of cheque number(s) which you would like to stop payment.

 

2.

How do I check my cheque status?

You check its status by clicking at Account Tab > Cheque Management.

 

3.

How can I go about requesting for a cheque book online?

You may request for a cheque book by clicking at Account Tab > Cheque Book Request, key in the number of cheque book you would like to request. You can order up to maximum of 3 cheque books.

 

4.

Why am I unable to stop my cheque?

You need to check the status before you stop your cheque. You will not be able to stop any cheques which has already been cleared.

 

5.

What is the service charge to the stop cheque?

You will be charged SGD$30.00 to stop your cheque. Your account will be debited immediately once your transaction is successful.

 

6.

What are the charges of a cheque book?

For a normal Current Account, a cheque book charge is SGD5.00. For the Trio Account, the cheque book is free. There will be a delivery charge of SGD15.00 per book if your mailing address is not within Singapore.

 

7.

How long will I have to wait and how can I collect my cheque book(s)?

Your cheque book(s) will be delivered to you within a week’s time. Overseas delivery time may vary depending on the location.

 

Profile

1.

Am I able to update my address and contact details via RHB Now Internet Banking?

Yes, you may change your mailing address at Profile Tab >> Change Mailing Address.

 

2.

Can I change my mailing address for my Joint accounts?

You are only allowed to change the mailing address for a Joint OR account. Changing the mailing address for a Joint AND account is not allowed.

 

3.

Will I be able to download my account summary?

What file format can I choose? Yes. You can choose to download your account summary in either a comma separated value format (CSV) or PDF format.

 

4.

Can I change my transaction limit?

Yes. To do so, go to Profile Tab >> Change Daily Transaction Limit

 

5.

Where should I go to change my email address in order to receive notifications from RHB?

To change your email address, go to Profile Tab >> Personal Profile

 

Fixed Deposits Placement

1.

I do not have a fixed deposit account. Can I place a fixed deposit?

Yes. By default, the first time you make a fixed deposit placement, a fixed deposit account will be opened online during the placement process. You will see the fixed deposit account number at the Completion Page. This fixed deposit account will be used specifically for online fixed deposit placements.

 

2.

I have made a fixed deposit placement. However, I cannot see the fixed deposit account in the Account Summary Page?

You can go to Account Tab and select Add Account on top right of the Account Summary Page. After which, select the fixed deposit account to be added and it will be reflected in Account Summary Page after the successful request.

 

3.

Why am I unable to perform any transactions using my Joint and Account (JAN)?

Since a 'Joint AND (JAN)' Account would need the agreement of all the Joint Account holders, any transactions online will not be allowed. However, the 'Joint AND' Account may be added into the Account Summary for viewing purposes.

 

4.

Can I view my Fixed Deposit Placements online?

Yes, you may view all your fixed deposit placements online.

 

5.

What are the rates applied to the each of the Fixed Deposit Placements?

The rates for each of the fixed deposit placements will be as per the Board rates offered by the Bank at the current time of placement.

 

6.

What is the minimum amount I need to perform a Fixed Deposit Placement?

The minimum Principal amount for a placement is SGD$5,000 for 1 and 2 months. For tenor 3 months above, the minimum Principal amount is SGD$1,000.

Banker's Cheque Application

1.

How do I apply for a Banker’s Cheque?

You can apply for a Banker’s Cheque by clicking at Fund Transfer Tab > Banker’s Cheque, select the account to be debited and key in the beneficiary details.

 

2.

How long do I have to wait and how do I collect my Banker’s Cheque?

You have the option to have the Banker’s Cheque mailed to you or sent directly to the beneficiary’s mailing address. The Banker’s Cheque will be mailed to you within a week but for those who are overseas, the delivery time may vary depending on the location.

 

3.

Is there any charges for Banker Cheque application?

There is a service charge of SGD 5.00 per application.

 

4.

Can I cancel my application of Banker’s Cheque?

Cancellation is based on best effort basis. If the transaction has been processed, then cancellation is not allowed.

 

5.

How much do I have to pay for the cancellation of a Banker’s Cheque?

A service fee of $5.00 will be imposed for cancellation.

 

Foreign Telegraphic Transfer Application

1.

What are the operating hours for my Foreign Telegraphic Transfer (FTT) application to be processed?

Your FTT application will be processed on the same day if it is submitted before 12.00pm on a working day (i.e. Monday to Friday, excluding public holidays) for FasTT, 4.00pm on a working day (i.e. Monday to Friday, excluding public holidays) for other Telegraphic Transfers. If not it will be processed on the next working day.

 

2.

What is the maximum limit to remit for FTT?

Daily limit for FTT is SGD 25,000 equivalent via Internet Banking.

 

3.

My overseas beneficiary has yet to receive the funds that I remitted via FTT online. What should I do?

Please contact our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 for assistance or +603 9145 1388 if you are overseas.

 

4.

Can I use my Foreign Currency Account to apply for FTT?

You can only use your Savings or Current account to apply for FTT.

 

5.

What is Bank SWIFT ID?

A Bank SWIFT ID is a unique identification code of a particular bank. All banks in the world have their own Swift IDs. This code is mainly used when transferring money between banks, particularly for FTT or international wire transfers.

 

6.

What will happen if I have provided a wrong Bank SWIFT ID?

Your FTT will not be able to process successfully. Thus, you are advised to ensure that the Swift ID entered is correct by confirming the ID with your beneficiary or beneficiary’s bank before submitting the FTT via Internet Banking. This is crucial to avoid any rejection when the Bank processes FTT online.

 

7.

Can I cancel my FTT transaction?

Cancellation is based on a best effort basis. If the transaction has been processed, then cancellation will not be allowed.

 

8.

Are commission and cable charges refundable if FTT has been cancelled?

No, commission and cable charges are not refundable.

 

9.

What are the rates RHB is using for FTT transactions?

The rates used for FTT transactions are Bank Sell TT.

Miscellaneous

1.

I would like to give some comments and feedback to RHB, what should I do?

You can either compose an email and send to us via the Secured Mailbox or email us at rhbs.ibanksupport@rhbgroup.com.

 

2.

What is the correct URL for RHB Internet Banking?

The correct URL is https://logon.rhbbank.com.sg.

 

3.

Who can I call for support?

You can call our Customer Care & Contact Centre at (Toll-Free) 800 601 1742 or + 603 9145 1388 if you are overseas.